Orders

How to change the quote for a customers product

Go the the Orders tab. Use the search bar to find the order. Access the order using View. Use Change status and set it to Device revalued quoting a new price for the product. Customers will be sent an email with a link to there account page which they can use to Accept or Decline an offer. This will update the order status and show on the Audit Log.

Finding an orders payment details

You can find payment details by navigating to the Orders tab within the admin area. Use the View button on the order you wish to view the details for and then use the View button next to Payment within the Order Details to view them. Here you can Mark Paid. If you wish to view the payment details of a pending order you can use the Pending Payments button within the Orders tab to take you to the pending orders listing.