Collections
Summary
Collections is a courier service provided and managed entirely by Compare and Recycle in tandem with a third party logistics service. If selected by a customer Compare and Recycle will arrange the collection of a device from the customer, and the delivery of the device to yourselves.
Real-time Order Update API integration is an absolute requirement to be listed for collections. We recommend the use of queues / events to ensure this is possible.
How does it work? (General flow)
Telling when an order is a collection
Collection orders are communicated to yourselves in the same fashion as non-collections, via Postbacks. A collection order can be determined by the following fields:
"Postback payload":
{"requested_pack": 0,
"collection_date": "2022-05-11"}For all collection orders the value of requested_pack will always be 0,
in conjunction with a date value provided in collection_date.
Please remember that these two fields in conjunction indicate a collection order.
However the value of pack_requested being 0 alone does not indicate the order is a collection.
This would indicate the customer will provide their own packaging, using a free post label.
Please be aware that the importing process can take a few minutes, dependant on the volume of labels.